Terms of service

Terms of service

These terms govern your use of hello@ (the “Service”), operated by Superstellar GmbH (“we,” “us”). By creating an account or using the Service you agree to them. This is a plain-language summary; it is not legal advice.

The service

hello@ helps small teams create content in their own voice, route it through the approval they choose, publish on a schedule, and promote what performs — including managing ads on your own connected ad accounts. Features may change as we develop the product.

Beta status

The Service is currently in a closed beta. It is provided “as is,” may contain bugs, and may change or be interrupted without notice. We may add, modify, or remove features, and we may end the beta at any time.

Your account

You are responsible for your account, for keeping your credentials secure, and for the activity of everyone you invite to your workspace. You must provide accurate information and be authorized to connect any third-party account (such as a Meta ad account) you link to hello@.

Your content

You retain ownership of the brand information, drafts, and content you create or upload. You grant us a limited licence to process it solely to operate the Service for you (for example, generating drafts, publishing approved posts, and creating the ads you build). We do not use your content to train models for other customers.

Acceptable use

• Don't use the Service for unlawful, deceptive, or infringing content.
• Don't violate the terms or policies of connected platforms (e.g. Meta).
• Don't attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.
• You are responsible for the content you approve and publish.

Third-party services

The Service integrates third parties such as Meta (advertising), authentication, hosting, email, and payment providers. Your use of those integrations is also subject to their terms, and we are not responsible for their actions. How we handle your data — including Meta data — is described in our privacy policy.

Ad spend

hello@ never spends money on your behalf without your explicit approval — every ad is created paused until you set it live. Advertising costs are billed to you directly by the ad platform, not by us. You are responsible for the budgets and campaigns you launch.

Fees

During the closed beta the Service is provided free of charge. When we introduce paid plans we will give notice and you can choose whether to continue.

Disclaimers & liability

To the maximum extent permitted by law, the Service is provided without warranties of any kind, and we are not liable for indirect, incidental, or consequential damages, or for any advertising spend, lost revenue, or content outcomes. Nothing in these terms limits liability that cannot be limited under applicable law.

Termination

You can stop using the Service and delete your data at any time. We may suspend or terminate access if these terms are breached or to protect the Service. On termination we delete your data as described in the privacy policy.

Governing law

These terms are governed by the laws of Switzerland, with exclusive jurisdiction in Zug, to the extent permitted by applicable mandatory law.

Changes

We may update these terms as the product evolves. If we make material changes we will take reasonable steps to let you know. Continued use after an update means you accept the revised terms.